Day book and daily reports

This page covers the Detailed Reports screens that show what has already happened. They are Daily operations, the Day book, the Daily report, Register closes and the Audit Log. It also covers three lists of things that need attention: Low stock, Overdue customers and Overdue suppliers. They only read your books. None of them posts anything to your accounts.

Where: Detailed Reports › Change report
Number: None. Each line keeps the number of its own document
Posts to: Nothing. These screens only read
Who: Managers and admins. The Audit Log is for admins

What it’s for

You want to know	Open	What you get
What was sold and returned, and how it was paid	Daily operations	Sales, returns and credit notes by date, seller, register and way of paying, with totals
Exactly what was posted, entry by entry, between two dates	Day book	Every posted entry with its type, document, party, user, amount and cash or bank movement, plus totals
What was sold, collected and paid out on a day, and how it was paid	Daily report	One line per kind of document, with Cash, Card, Bank transfer, Cheque and On account columns
How each till shift closed, and whether the cash was right	Register closes	One line per closed shift: expected cash, counted cash, difference, and the documents behind it
Who did what, and when	Audit Log	A list of recorded actions by staff, newest first
What needs follow-up today	Low stock, Overdue customers, Overdue suppliers	The lines that need attention, with a link to each one

All of these are read-only. To correct something you find, open the document and fix it there. See Journals for the entries behind a document and Opening and closing for registers.

Fields

Choosing the report and the dates

Every screen on this page sits in the Detailed Reports frame.

Change report opens a searchable list. Daily operations, Day book, Daily report and Register closes are under Operations. Daily operations is the report that opens first. Low stock is under Inventory, Overdue customers under Customers, Overdue suppliers under Suppliers, and Audit Log under Accounting. You only see the reports your role may open.
The period buttons are Today, This month, Last month, This quarter, Last quarter, This year, Last year and Custom. Custom shows From and To boxes and the Apply period button. A range can be up to 366 days. The Daily report shows at most 31 days.
Low stock, Overdue customers and Overdue suppliers are positions on one day. They show one As of date with Apply and Today instead of a range.
When you choose the Daily report from another report, it opens on today. The other reports keep the period you were already using.

Stepping through days and months. Next to the period buttons there are two arrows.

For one day, they are Previous day and Next day.
For a whole calendar month, or this month so far, they are Previous month and Next month.
For any other span, such as a quarter or a year, there are no arrows.
Next is greyed out when the range reaches today, because nothing later has happened yet. Today is your company’s day, not the day on the computer.
Stepping keeps your other filters.

Day book

The filters sit in one row under the period.

Field	What it means	What it changes
POS sales	Each receipt or One line per shift. The screen starts on One line per shift	With One line per shift, all the till bills and returns of one register shift on one date are folded into a single line. The totals are the same either way
Types	Shows “Types: all”, or “Types: 3 chosen”. Opens a list of kinds of entry in groups: Sales, Purchases, Banking, Inventory, Accounting	Lists only the chosen kinds. See the table of types below
Payment type	Any, Cash, Card, Bank transfer, Pay by link or On account. Pay by link appears only if you have a Pay by link provider	Lists the entries whose document was recorded with that way of paying. On account also finds documents that are still unpaid
Provider	Appears when Payment type is Pay by link. All providers or one provider	Lists only that provider’s entries
User	Managers and admins. The person who entered the entry	Lists only entries entered by that person
Location	Managers and admins. A stock location	Lists only entries of that location. Entries without a location are hidden
More filters	Managers and admins. Shows the number of filters in use, such as “More filters (2)”. Opens by itself when one is in use	Shows Account, Party type and the customer or supplier choice
Account	Under More filters. Any account, searchable by name or code	Lists only entries that touch that account, and adds the account’s own debit and credit
Party type	Customer or Supplier	Shows a searchable Customer or Supplier box
Customer or Supplier	Under More filters	Lists only entries for that one party
Clear filters	Always available	Removes every choice except POS sales

The page remembers your filters in its address, so a link or a reload shows the same view. A new filter starts again at the first page.

Notes above the list. The screen says once, in plain words, what your choices and your role leave out:

Your role does not see manual accounting entries, opening balances, payroll or VAT return entries, so they are not in these rows or totals. A manager sees this.
Entries without a location are hidden.
Showing the receipts of one open register shift.
With a Payment type: the entries are chosen by their recorded way of paying, including unpaid documents under On account. Sales and entry totals use the full value of each matching entry, not the part paid in that way. A split sale can appear under more than one payment type.

Totals. The strip above the list covers every matching entry, not only the page on screen.

Total	What it adds up
Entries	The number of posted entries
Sales	Income booked by the entries: credits to income accounts, less debits. Returns and credit notes reduce it. VAT is not in it
Purchases	The cost booked by purchases, goods receipts, supplier bills, price corrections and purchase returns. Paid expenses and manual journals are not purchases
Cash/bank in	Money that went into your cash accounts (Cash on Hand, Petty Cash and each till drawer) and bank accounts. The cancelling of a payment counts here as money in
Cash/bank out	Money that came out of those accounts. The cancelling of a receipt counts here as money out
Net cash/bank	Cash/bank in less Cash/bank out
Account debits, Account credits, Account net change	Only with an Account filter. The account’s own debits and credits. The net change is written with its side, for example “AED 39,600.00 Cr”
Entries total	The debit side of all the entries added together. It always equals the credit side

A transfer between two of your own cash or bank accounts is listed, but it adds nothing to Cash/bank in or Cash/bank out. With a Payment type chosen, Sales and Entries total are renamed “Sales from matching entries (full value)” and “Matching entries total (full value)”.

The Cash flow report in Financial statements reads the same money, but it treats a cancelled entry differently. See Why the Day book and the Cash flow can differ.

Totals by type is a closed section under the strip. Open it to see how many entries of each type there are and what they add up to. Correcting entries, cancelled payroll, returns, credit notes and cancelled cash counts count as negative.

Columns of the list. Oldest first: by the entry’s date, then by the time it was posted.

Column	What it shows
Date and time	The row number, the entry’s own date, and the time it was posted. An open register shift shows “Open”
Type	The kind of entry. Badges follow it: Back-dated for a till sale entered for an earlier day, and Corrected for an entry that was cancelled by a later correcting entry, or that cancels an earlier one. The badge links to the other entry when it is on the same page. A shift line adds “‹n› receipts · ‹n› returns”
Document	The document number. It opens the document, or the journal entry when the document has no screen of its own. A closed register shift opens its close in Register closes. An open shift lists its receipts
Party	The customer or supplier
Location / user	The stock location, and under it the person who entered the entry
Description	What the entry is for
Amount	The size of the entry. Returns, credit notes, cancellations and other reversing entries show with a minus. With a Payment type it is called Full entry amount
Cash/bank in and Cash/bank out	Only the movement in cash and bank accounts
Account debit and Account credit	Only with an Account filter. Blank on the side that did not move

The list shows 25 lines a page. You can choose 10, 25, 50 or 100 under Rows per page. The line under the list says, for example, “Showing 1–25 of 134 lines”.

What each type means

Every entry has a type. A type is a plain name for the kind of document or event behind the entry.

Sales

Type	What it is
POS sale	A bill made at the till
POS return	Goods returned at the till, and the refund. Shows as a minus. A return that was cancelled shows as “POS return cancelled” and puts the sale back
Sales invoice	An invoice from the back office, or one made from a delivery
Credit note	A credit note to a customer. Shows as a minus
Delivery	Goods delivered to a customer before they are invoiced
Delivery correction	A delivery that was returned or cancelled. Shows as a minus
Customer receipt	Money received from a customer
Receipt reversal	A customer receipt that was cancelled. Shows as a minus
Customer advance	A customer’s advance used against an invoice, taken off an invoice again, or paid back to the customer

Purchases

Type	What it is
Purchase	A stock purchase
Purchase price correction	A correction of a purchase price or discount after the stock has moved. It is dated the day it was saved
Purchase return and Purchase return reversal	Goods sent back to a supplier, and the cancelling of that return
Goods receipt and Goods receipt reversal	Stock received before the supplier’s bill, and the cancelling of that receipt
Supplier bill and Supplier bill reversal	A supplier’s bill, and the cancelling of it
Supplier payment and Supplier payment reversal	Money paid to a supplier, and the cancelling of that payment
Discount received	A discount agreed with a supplier when you pay them
Supplier advance	Money paid to a supplier before their bill, and its use or refund

Banking

Type	What it is
Expense and Expense reversal	A paid expense, and the cancelling of it
Transfer	Money moved between your own accounts, including till drawer moves and card or Pay by link payouts
Money in or out	Money in or out of a bank or cash account with no other document, such as owner money, bank charges, interest and loans
Cash count	A cash count, and the differences found at a register: the opening difference, the close difference, and corrections to a closed count
POS cash in / out	Cash put into or taken out of a till drawer
Cash classification	The office sorting till cash that was not yet explained
Payroll and Payroll void	Salary runs, salary payments and staff advances, and the cancelling of a run. A payroll void shows as a minus with a warning badge
VAT paid to the FTA and VAT refunded by the FTA	A payment to the FTA, or a refund from it, on a VAT return. See VAT

Inventory

Type	What it is
Stock adjustment	Stock found or lost in a count or adjustment
Stock transfer	Stock moved between your locations. A move of stock has no accounting entry, so this type normally stays empty
Stock document reversal	A stock document that was cancelled
Stock owed, Owed stock covered, Owed stock cancelled	Stock sold before it arrived, the arrival that covered it, and the cancelling of the owed entry. These rows also name the sale, invoice or delivery the stock is owed for
Bundle stock issued and Bundle stock returned	The stock items a sold bundle took, and the items a returned bundle put back

Accounting

Type	What it is
Manual journal	A journal typed in by hand, and the cancelling of one
Opening balance	The entries that started your books
VAT return	A VAT return that was locked, and the cancelling of that. The return itself is under Detailed Reports › Tax. See VAT
Other journal	Any entry that does not fit the types above

Daily operations

Daily operations is the report that opens first when you open Detailed Reports. It shows the sales and returns of the dates you chose, and how they were paid. Items sold and Bundle sales, in the same Operations group, need the same right.

It counts till sales, back-office invoices, deliveries, till returns and credit notes, each on its own date. Drafts, cancelled and deleted documents and opening-balance invoices are not in it. It does not show receipts, payments or expenses. For those, use the Daily report.

The only choice is the period, set as in Choosing the report and the dates. The screen starts on This month. If you have used Pay by link, a Show box also appears. It narrows the list to one provider.

Totals. The strip above the report shows four figures. Sales and returns include VAT.

Total	What it adds up
Sales total	Sales, invoices and deliveries
Discounts	The discounts given on them
Net returns and credit notes	Till returns, credit notes and corrected deliveries. A till return that was cancelled is taken off again
Net activity (incl. tax)	Sales total less Net returns and credit notes

Under the strip there is a tile for each way of paying: Cash, Card, Bank transfer and On account. A tile for each Pay by link provider is added if you have used one. A tile shows Net activity (incl. tax), Sales and Net returns.

Columns of the list. Newest date first.

Column	What it shows
Date	The row number and the date of the sale, invoice or return. A till sale entered later for an earlier day has a Back-dated badge and the day it was entered
Seller	The person who made the sale
Location / register	The stock location, and the drawer with its shift: “shift still open”, or “shift closed” with the date. Back-office documents show “Back office”. A closed shift has a Shift close link for people who may open Register closes
Payment method	Cash, Card, Bank transfer, On account, Pay by link with its provider, or No refund for a return of zero value
Documents	“‹n› sale(s) / ‹n› return(s)”
Sales, Net returns, Net activity (incl. tax)	The amounts of that row

A document paid in two ways is split over two rows. So the document counts do not add up, but the amounts do. An invoice paid when it was posted has its paid part under the way of paying, and only the unpaid part under On account. The section How these figures are counted says so.

When nothing matches, the screen says No posted activity in this period.

Print and CSV. Print… opens a landscape print preview with one block for each way of paying, each ending in its total, then the grand total. The print also shows Net output tax. Export CSV downloads sales-‹from›-to-‹to›.csv with one row for each line of the list, and the totals.

Daily report

The Daily report is one table for a day, or for up to 31 days. It shows everything sold, received and paid out, by how it was paid. The choices sit under the period.

Field	What it means	What it changes
Location	All locations or one stock location	Keeps only documents that belong to that location. Most customer receipts, supplier payments and expenses have no location, so they drop out when you choose one
Till only	Only what was done at the registers	Keeps only till sales, till returns, collections taken at the till and till cash in and out. Everything done in the back office drops out
Count a shift on the day it opened	For shifts that run past midnight	Counts a till document on the day its register shift opened, instead of its own date
Show	Summary or Details	Summary has one line per kind of document. Details has one line per document

Rows. A row appears only when it has at least one document.

Row	What is in it
Till sales	Bills and invoices made at the till, by how they were paid. The part left unpaid is under On account
Back-office invoices	Invoices made in the back office. A part paid as the invoice was posted is under its way of paying. The rest is On account
Returns and refunds	Till returns by the way they were refunded, and credit notes. Shown as a minus
Customer receipts	Money customers paid later: receipts in the office, collections at the till, and cheques received. A payment that belongs to a sale or to an invoice paid when it was posted is not counted again here
Supplier payments	Money paid to suppliers, as a minus: payments, payment batches, issued cheques, a purchase paid in full when it was saved (“Purchase, paid now”), and money a supplier gave back on a return (“Supplier refund”, a plus)
Expenses	Paid expenses, as a minus. An expense paid from a cash account is in Cash. One paid from a bank account is in Bank transfer
Cash in and out	Cash put into or taken out of a till drawer, and money in or out of your accounts such as owner money and bank charges

Columns. Cash, Card, Bank transfer, Cheque and On account. If the period holds a Pay by link payment, a Pay by link column appears before Total. Then Total and, for sales and returns, Sales value.

Total adds the columns of the row, including On account. It is not the cash in your drawer.
Sales value is the total of the sale or return including VAT, however it was paid.
Money out shows with a minus. The bottom Total adds all the rows, so money out is taken off.

Example. An illustration of one day. Amounts are in AED.

Row	Documents	Cash	Card	Bank transfer	Cheque	On account	Total	Sales value
Till sales	6	680.00	225.00			145.00	1,050.00	1,050.00
Back-office invoices	2	50.00				160.00	210.00	210.00
Returns and refunds	3	−110.00				−205.00	−315.00	−315.00
Customer receipts	4	135.00		50.00	200.00		385.00
Supplier payments	4			−480.00	−150.00		−630.00
Expenses	2	−42.00		−105.00			−147.00
Cash in and out	4	330.00		−10.00			320.00
Total	25	1,043.00	225.00	−545.00	50.00	100.00	873.00	945.00

The bottom Sales value adds only sales and returns: 1,050.00 + 210.00 − 315.00 = 945.00.

By provider. If the period holds a Pay by link payment, a By provider table appears. For each provider it shows the number of documents, Sales (money in), Refunds (money paid back, as a minus) and Net. The providers add up to the Pay by link column.

Moves between your accounts. A second table lists money moved between your own accounts. These are transfers between accounts, till drawer moves, card payouts and Pay by link payouts.

Each line has the time, From, To, Amount and Type (Between accounts, Till drawer, Card payout or Pay by link payout). The date shows too when you look at more than one day.
Total moved is at the bottom.
The moves are not added to the report totals, because they only change which account holds the money.
A payout shows what reached the bank, after the fee.
At most 500 moves are listed. The total covers all of them.

Add up these rows. Under the table, tick the kinds of document you want to add up. The tiles show the totals by way of paying for only the ticked rows. Till sales, Back-office invoices and Returns and refunds are ticked to start with, which gives the day’s sales. The app remembers your ticks for you, in this browser only.

How to read it is a short list of notes at the bottom of the screen. It repeats the points above and adds what the report leaves out on purpose: cancelled and deleted documents, and opening balances.

Register closes

Field	What it means	What it changes
Register / drawer	All registers or one drawer. Searchable	Lists only that drawer’s shifts
Operator	All operators or one person. Searchable	Lists only that person’s shifts
Location	All locations or one stock location. Searchable	Lists only that location’s shifts
Close evidence	All closed sessions, Cash balanced, With variance, Not counted or Evidence unavailable	Lists only shifts in that state

The choices in the three searchable boxes come from the closes in the dates you picked. The filters and the close you have open are kept in the page address, so Back from a source document returns to the same place.

Columns of the list. There are 50 closes to a page.

Column	What it shows
Shift opened	The row number and the date the shift opened. Press the date to open the close
Register / location	The drawer and its location
Operator	Who ran the shift
Expected cash	What the drawer should hold at close
Counted	The cash counted at close
Variance	Counted less expected
State	Cash balanced (the difference is zero), Cash variance, Not counted (the close was saved with no count), or Evidence unavailable (an older close with no saved summary). The word is always shown, never colour alone

A figure the close did not record reads “Not recorded”. It is never shown as zero.

One close. Press a date to open that shift on its own screen. The tabs are:

Summary: who ran the shift and when it opened and closed. Then every amount the close saved, in three groups: sales and discounts; refunds and customer advances; and the drawer (opening float, cash in and out, expected cash, counted cash, variance). A Pay by link group appears when the shift used it. These amounts are frozen at close. Operator names are current.
Count corrections: the history of changes to the counted cash. See Opening and closing for how a count is corrected.
Cash movements: the cash moves posted to the drawer for that shift. See Cash in and out.
Source documents: the sales, returns, invoices, credit notes and cash transfers behind the close. Opening one only views it. It does not change the frozen totals.
Print 80 mm: the close slip.

A close with no saved summary has only Summary and Source documents. The other tabs need the saved summary.

Expected cash = opening float + cash sales − cash refunds + cash in − cash out. Variance = counted − expected. Cash received before change is not sales.

Register closes covers whole shifts, including overnight sales. For the sales of a calendar day use the Daily report or the Day book.

Audit Log

The Audit Log is a read-only list of actions that staff did in the app. It shows who did what, to which record, and when. It does not show the details of what changed.

Field	What it means	What it changes
Search	Up to 100 characters. Matches the action, the record type, the record’s ID and the staff name	Lists only matching events
Search activity	Button	Reads the first page again, so newer events are included
More filters	Button. Changes to Fewer filters	Shows Exact action and Exact record type
Exact action	The action’s short name as the log records it	Lists only that action. It is easier to press an action in the What happened column
Exact record type	The record’s short name as the log records it	Lists only that kind of record. It is easier to press a record in the Record column
Clear filters	Appears once something is narrowed	Removes the search, the action, the record type and the staff filter

What narrows the list shows as a chip, such as “Staff: ‹name›”, “Action: ‹action›” or “Record: ‹record›”. The × on a chip takes that filter off.

Columns. There are 50 events to a page, newest first.

Column	What it shows
Recorded	The row number and the date and time, in your company’s time zone
Staff	The person. Press the name to show only their events
What happened	The action in words, such as “Customer invoice posted”. Press it to show only that action
Record	The kind of record. Press it to show only that kind. Under it: Open source document, or “No direct document view for this record.”, and a short ID. Press the ID to copy the whole ID

The section About this log says: “Recorded through ‹date›. Press Search activity to include newer events. This log is not a database backup or proof that unrecorded actions never occurred.”

Low stock, Overdue customers and Overdue suppliers

These three lists show only the lines that need attention on the As of date. Nothing is ordered, sent or paid from them.

Field	What it means	What it changes
As of	One day, with Apply and Today	The day the position is read for
Filter exceptions	Type a name, document, SKU or location	Keeps only matching lines. The filter is kept in the page address

The strip shows Matching exceptions and, on the two overdue lists, Outstanding: the total still unpaid on the lines that match your filter.

List	What is on it	Columns
Low stock	Products at or below their reorder level. A product is only low if it has a reorder level above zero. A product with a level but no stock anywhere is listed once. See Stock and sales reports for the full rule	Product / SKU, Location, On hand, Reorder level. The product name opens its stock movements
Overdue customers	Customer invoices past their due date on the As of date, and the part still unpaid. The report Customer dues by age in Customer and supplier reports ages the same invoices	Name / reference, Due (the due date and how many days overdue), Outstanding. The invoice number opens the invoice. An opening balance opens the customer’s statement
Overdue suppliers	Supplier purchases, expense bills and opening balances past their due date, and the part still unpaid	The same columns. The document opens it. An opening balance opens the supplier’s statement

A part of a document covered by a cheque is its own line, marked “· cheque ‹number›”. The lists show 8 lines a page. You can choose 8, 25 or 50.

Buttons

People only see the buttons their role allows. Print… and Export CSV appear only for people who may print or export reports.

Button	When you see it	What happens	Accounts
Change report	Every screen	Opens the report list. It closes when you choose, press Escape or click outside	No change
Period buttons, Apply period, the day and month arrows	Every period report	Change the dates the report reads	No change
Print…	Daily operations, Day book, Daily report, Register closes, Low stock, Overdue customers, Overdue suppliers	Opens a print preview. Nothing prints until you press Print in the preview. Ctrl+P does the same. The toast says “‹report› print view opened”	No change
Export CSV	The same screens. On Register closes it is Export this page CSV	Downloads a file. The toast says “‹report› CSV downloaded”	No change
Try again	When a report could not load	Loads it again	No change
Previous, Next and, on the Day book and the exception lists, Rows per page	Under the list	Move through the pages	No change
Refresh latest	Register closes list	Reads the closes again from the start, so new closes appear	No change
Back to register closes	Inside one close	Returns to the list as you left it	No change
Retry sources	Source documents tab, when it could not load	Loads the documents again	No change
Search activity, More filters or Fewer filters, Clear filters	Audit Log	See the Audit Log fields above	No change

What gets printed and exported.

Day book. Print and CSV cover every matching row, not just the page on screen.
- The print has a heading with the range and your filters, and the name of the person printing. Each entry is a heading line with its figures beneath, and a total row ends it.
- The CSV has one flat row per entry, with separate Time and User columns, and a totals section after the rows. It is named day-book-‹from›-‹to›.csv.
- Print is limited to 5,000 rows. CSV is not.
Daily report. Print and CSV carry the same table as the screen, the filters in force, the By provider and Moves tables, and the notes. The CSV is named daily-report-‹from›-to-‹to›-‹view›.csv.
Register closes. Print and CSV cover the page on screen.
Audit Log. There is no print or CSV.

What gets posted

Nothing. These screens never write to your accounts or change a document. Searching, filtering, stepping through dates, printing and exporting change nothing.

What they read:

Screen	Reads
Daily operations	The posted sales, invoices, deliveries, returns and credit notes of the dates you chose, each in the way it was paid
Day book	The posted journal entries of the dates you chose. Draft documents are not posted, so they are not in it
Daily report	The posted documents themselves (sales, invoices, receipts, payments, expenses, cash moves), each in the way it was paid
Register closes	The summary saved when each shift was closed
Audit Log	The record of staff actions
Low stock and the overdue lists	Stock on hand and the open balances of customers and suppliers

Two tabs inside a close lead to screens that do post: Count corrections (changing the counted cash of a closed shift) and Cash movements. They are covered in Opening and closing and Cash in and out.

Why the Daily report and the Day book can differ

They read the same books but answer different questions.

The Day book shows a cancelled document and its correcting entry as two lines. One adds money and the other takes it away, so the net is zero. The Daily report leaves out cancelled, reversed and deleted documents altogether.
The Daily report counts a card sale and a cheque on the day it was taken. The Day book counts Cash/bank in only when money reaches a cash or bank account.
The Daily report is for up to 31 days and is grouped by way of paying. The Day book can cover a year and is grouped by entry.

Why the Day book and the Cash flow can differ

Both read money in your cash and bank accounts. They treat a cancelled entry differently.

The Day book lists the original entry and its cancellation as two lines. A cancelled payment shows as money out, and its cancellation as money in. So Cash/bank in and Cash/bank out both include the cancelled amount.
The Cash flow puts the cancellation on the same line as the entry. The two cancel out, and the line can drop below zero.
Refunds work the same way. A supplier refund counts as money in on the Day book. On the Cash flow it reduces Supplier payments.
The money you hold at the end is the same in both.

Where it shows up

Place	What changes
Journals	Nothing. A Day book Document link opens the entry in Journals when the document has no screen of its own
Financial statements	Nothing. Sales and Purchases on the Day book come from the same posted entries that the statements are built from. The Cash flow reads the same money but nets cancellations. See above
Overview	Nothing. Recent business activity shows the latest entries, and View all opens the Day book
Customer and supplier reports and Stock and sales reports	Nothing. They are the other reports in Detailed Reports
The document a row links to	Nothing. Opening it only views it
Opening and closing	Nothing. A closed shift in the Day book opens its close in Register closes

What the app blocks

Situation	What you see
Period: end date before start date	Start date cannot be after end date. next to From
Period: more than 366 days	Report range cannot exceed 366 days. next to To
Period: a date that is missing or not valid	Correct the highlighted report dates. and, next to the box, Enter a valid report start date. or Enter a valid report end date.
Daily report: more than 31 days	A notice headed “Check the dates”: Choose a range of 31 days or fewer. and Choose Today, or a custom range of 31 days or fewer, from the period box above.
Day book: print with more than 5,000 rows	A message: This day book has more than 5,000 rows, too many to print. then Narrow the range to print. CSV still exports every row.
Day book: a cashier-limited role uses a User, Account or Party filter	You can view only your own sales. Remove the user, account or party filter.
Day book or Daily report: a chosen account, party, user or location no longer exists	The selected account, party, user or location could not be found. or, on the Daily report, The selected location could not be found.
A report cannot load	A red notice with the reason, and Try again. The fallbacks are The day book could not be loaded., The Daily report could not be loaded. Try again. and Audit Log could not be loaded. Try again. For other reports: ‹Report› is unavailable. then “Choose another report from the menu or try again.”
A report’s figures are not part of your access	There is nothing to show here for your access.
Nothing matches (Day book)	No posted activity in this period.
Nothing matches (Daily report)	Nothing was recorded and “No sales, receipts or payments were found for these dates and choices. Try another day, or clear Till only and the location.”
Nothing matches (Register closes)	No closed sessions match these filters.
A linked close is not in the dates you chose	This close is not among the closed shifts for these dates and filters. Change the dates or the filters, or go back to the list.
Register closes: a saved view is out of date	This report view expired or changed. Refresh latest to start again. or This saved report view is no longer available. Start fresh to load current closes.
Register closes: too many closes to read at once	Choose a shorter date range or narrower filters for this report.
Register closes: the app is busy preparing reports	Report preparation is busy. Wait up to 10 seconds and try again; existing report pages remain available.
Print a close that has no saved summary	This close has no saved summary to print. and “Its totals were not kept when it was closed.”
Audit Log: nothing matches	No recorded activity matches these filters.
Exception lists: nothing to show	No exceptions as of this date. or No matching exceptions for this date and filter.

Notices that do not stop you

Long lists. The Daily report details list at most 5,000 documents: “Only the first 5,000 documents are listed. The total covers every matching document. Narrow the dates to see them all.” Moves are cut at 500 in the same way.
What your role leaves out. A manager does not see manual journals, opening balances, payroll (including staff advances) or VAT return, VAT payment and VAT refund entries. The Day book says so above the list. This also applies to the totals.
Old closes. A close made before breakdowns were saved shows Legacy snapshot: discount, safe-drop and non-cash refund breakdowns were not captured. Missing evidence is not zero.
Saved Register closes views. A Register closes list you leave open expires after 15 minutes of inactivity or one hour in all. Use Refresh latest to see new closes.

Who can do it

Action	Admin	Manager	Cashier
See Daily operations (and Items sold and Bundle sales)	Yes	Yes	No, cashiers use the till only
See the Day book and the Daily report	Yes	Yes	No, cashiers use the till only
See manual journals, opening balances, payroll and VAT return entries in the Day book	Yes	No	No
Use the User, Location, Account and Party filters of the Day book	Yes	Yes	No
See Register closes	Yes	Yes	No
See Low stock, Overdue customers and Overdue suppliers	Yes	Yes	No
See the Audit Log	Yes	No	No
Print and export these reports	Yes	Yes	No

These are the standard roles. Your administrator can give a custom role each right separately in Settings › Users & access. A custom role that is limited to its own records sees only its own till sales and returns in the Day book and the Daily report. In the Day book it also sees the Entries and Sales totals only.

Fixing a mistake

These screens cannot be edited. They show what is in your books, so a wrong figure is fixed at its source.

A figure looks wrong. Press the Document link on its row and correct the document there. Then open the report again. Reports read the books each time you open them or change a filter.
A document is missing. Check that the dates include the document’s own date, not the day it was typed in. Check Types, Payment type, Location and the Daily report’s Till only. Remember that a manager does not see some entries, and that a Daily report leaves out cancelled documents.
A cancelled document still shows in the Day book. Both the original and its correcting entry are listed, with the Corrected badge. They cancel each other out in Sales and Entries total. In Cash/bank in and Cash/bank out each one adds its own side.
The Daily report and the Day book do not match. See the reasons under “Why the Daily report and the Day book can differ”.
A shift’s cash is wrong. Open the close in Register closes. If the count was wrong, use the Count corrections tab. See Opening and closing.
You need to know who changed something. Search the Audit Log by the staff name or the action, then open the record from its row.
An item is low or overdue. Act in the screen it links to: stock, the invoice or the supplier document. Nothing is sent or paid from the list.